Bem-vindo a Arxo

A ARXO é líder na fabricação de tanques jaquetados e uma empresa brasileira com mais tempo de mercado no segmento de tanques de combustíveis. São mais de 50 anos de qualidade e segurança em tudo o que faz.

Conheça as melhores práticas para fidelização de clientes em postos de combustível

Conheça as melhores práticas para fidelização de clientes em postos de combustível

Devido à grande instabilidade econômica que o mercado brasileiro tem apresentado, a quantidade de clientes reduziu bastante nos últimos meses. Com as oscilações na demanda por combustível, os proprietários de postos têm enfrentado obstáculos para manter boas margens de lucro no cenário atual.

As principais formas dos donos de postos de combustível conseguirem potencializar os ganhos é por meio da redução dos custos ou do aumento das vendas. A segunda forma não é tão simples de ser alcançada, principalmente considerando o contexto vivido pelo país.

Levando em conta tudo isso, uma ótima forma de aumentar os lucros de um posto de gasolina é por meio da fidelização de clientes. Para ajudá-lo, separamos neste post as melhores práticas para aplicar em postos de combustível. Confira!

Proporcione um atendimento de qualidade e encante os clientes

Os consumidores não buscam somente postos de combustível com valor acessível, desejam também ser bem tratados pelos frentistas e que suas eventuais dúvidas sejam respondidas. Por isso, todos os proprietários de postos que desejam fidelizar clientes devem direcionar e instruir todo o time a prestar um atendimento de qualidade às pessoas e buscar sempre suprir as expectativas dos consumidores.

Uma ótima forma de melhorar o atendimento e encantar os clientes é proporcionar aos funcionários do posto um treinamento com instruções — não deixe de ver 4 dicas para um bom treinamento para frentista de posto de combustível. Além disso, é muito aconselhado que os proprietários mantenham conversas diárias com o time, tendo sempre o foco em proporcionar a melhor experiência aos clientes.

Crie promoções e descontos para os próximos abastecimentos

A fidelização de clientes tem um objetivo simples: fazer com que as pessoas retornem ao posto de gasolina. Logo, os proprietários não podem deixar de proporcionar as melhores condições para favorecer o retorno dos clientes. Uma das melhores formas de induzir os clientes a abastecerem novamente no posto é oferecendo promoções nas próximas visitas.

Para desenvolver as melhores condições para que os clientes retornem, os donos de postos devem abusar da criatividade. Portanto, devem-se criar os melhores descontos e promoções que atraiam as pessoas, como: descontos em próximos abastecimentos, bater o preço da concorrência, ao abastecer ganhe uma ducha, entre outros.

Peça feedback aos clientes

Para fidelizar clientes, é muito importante fazer o possível para que eles se sintam à vontade no posto. Uma maneira de fazer isso é mantendo o contato com as pessoas e solicitando a elas o feedback do atendimento prestado pelos funcionários do posto.

Esse maior relacionamento com os consumidores favorece também que seja criada neles uma maior identificação com o posto, fazendo com que queiram retornar e abastecer novamente o carro.

O feedback também auxilia os proprietários a conhecer quais são os pontos que devem ser mudados no posto para que os clientes se sintam mais à vontade.

Esteja presente nas redes sociais

Atualmente, as pessoas gastam boa parte do tempo na internet em redes sociais. Por isso, é fundamental que o posto esteja presente no Facebook e até mesmo no Instagram. Criar um perfil da marca nas redes sociais é uma forma de estreitar o relacionamento com os clientes, ajudando a satisfazê-los e auxiliando no processo de fidelização.

Ter clientes fiéis ao posto é uma das melhores formas de garantir que o seu faturamento tenha sempre boas margens, sendo também uma ótima maneira de ajudar os proprietários a vencerem as oscilações na demanda impostas por fatores externos.

Agora que você já sabe como fidelizar os clientes, não deixe de conhecer 5 formas de o frentista encantar o cliente com o atendimento!

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